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Questions fréquemment posées
How do I check the status of my order?When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check the status of your order. Please allow up to 7 business days (excluding weekends and holidays) for your order to be processed and shipped and up to 48 hours after receiving your shipping email notification for your tracking information to become available. If you have not received your order within 7-10 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will immediately look into it for you. If you have any further questions, please contact us at email@example.com
Can I return/exchange an item?We do not accept returns, exchanges, or issue refunds due to the nature of our products. Our products are handmade to order in small batches for our customers. All sales are final and cannot be returned or exchanged. Once you receive a shipping notification, your order has been shipped and can not be canceled. Exceptions: We only exchange products that arrive damaged from transit. If you need to exchange a product for the same product, please contact our customer service team within 24 hours of delivery at firstname.lastname@example.org with your order number and a photo of the items condition. We address these issues on a case-by-case basis and will do our very best to work towards an appropriate solution. Additional non-refundable items: -Gift Cards
Are your products recyclable?Yes, our products are 95% recryclable. The glass and bamboo are recyclable whilst the white plastic and labels should be thrown in the garbage.
How do I dispose my empty container?Once you have used up all of your product, you have 3 options: 1. Refill If you plan on ordering a refill, hold on to your bottle or jar and refill it once your refill product arrives. Rinse and recycle the refill packaging. 2. Repurpose Once you have used up all of your product, repurpose the bottle or jar into something else (i.e. a bathroom soap dispenser or a jar to store your jewelry). 3. Dispose Remove the label from the glass or bamboo container, the white plastic parts of the lid, and any plastic tubes and throw them in the garbage. Rinse and recycle the glass or bamboo containers and bamboo part of the lid.
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